Refund Policy
This policy applies to plans bought on mydoller.com and to MyDoller tool plans paid through PayPal, unless a tool's own page says something more generous.
Monthly plans
Cancel any time in PayPal. You keep access until the end of the month you paid for. We do not refund part of a month.
Yearly plans
Ask within 14 days of your first yearly payment and we refund that yearly payment in full; the plan then ends on the refund date. Any setup fee follows the setup fee rule below. After 14 days there is no refund, but your plan stays active until the end of the year you paid for. We email you a reminder 15 to 45 days before a yearly plan renews.
Setup fees
Setup fees (for example the mydoller.com setup fee of US$199 or US$399, or the Care setup fee of US$49, US$99 or US$199) are refunded in full only if setup work has not started yet. Setup work starts when we begin building after you approve the written scope. Once we have started building, the setup fee is not refundable.
Mistakes
If you were charged twice or charged by mistake, we always refund the wrong charge in full.
Free plans
Some MyDoller tools have a free plan, so you can try them before you pay. See each tool's page.
How to ask for a refund
Email support@mydoller.com with the email you used in PayPal, the PayPal transaction ID and the reason. We answer within 5 business days. Approved refunds go back to your PayPal account; PayPal decides how long it takes to reach you.
How to cancel
PayPal: Settings, Payments, Manage automatic payments, choose MyDoller, Cancel. Or email us and we cancel it for you.
Questions? Email support@mydoller.com.